Chilli provides quality outdoor gear & Apparel  for travel,  adventure and everyday life that is built to last. We believe you will be fully satisfied with your Chilli product.


However, if you have any concerns, please contact us. We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.

Damaged or Faulty Items 

We're so sorry if you have received a damaged or faulty item. Please contact us so we can fix it as soon as possible.


Change of mind

Please take care on finalising your purchase, If you change your mind on an item purchased, you can exchange this for another item of the same or less value or pay the difference on another item. purchases with a change of mind must be returned in original condition, with tags and proof of purchase, within 21 days of the purchase date.

Please contact us to discuss change of mind options. 

How do I exchange or return products?

Please contact us to discus how to return or exchange Items. 

Was your purchase damaged in shipping?

Please contact us within 3 days of receiving your order if you believe it was damaged in shipping to discuss how to return or exchange Items. 

Returning a faulty item

When sending back item(s) please make sure that you keep a note of the tracking number. 
Please take the time to package up the return safely and securely.

Returns Rights 

Any rights you have under this policy in relation to your Chilli product are additional to any rights you may have under consumer laws.


All change-of-minds & refunds are issued at the discretion of Chilli.


We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.


If you have any queries or require any assistance concerning this policy, please contact us.